SANTA ROSA FIRE EMERGENCY INFORMATION - UPDATED FRIDAY 10/13/17 8:55 AM

Oct 13, 2017

SANTA ROSA FIRE EMERGENCY INFORMATION 
 

UPDATED: Friday, October 13, 2017, 8:55AM

Friday Morning Update (Revised) (10/13/2017)


CONTACT INFORMATION

Santa Rosa Fire Info Line: 707-543-4511

For TDD, call 707-543-4536; or you may use the 711 Relay Service

For life-threatening emergencies dial 9-1-1

Follow us for updates:
City of Santa Rosa Facebook
County of Sonoma Facebook

For fire size and containment updates go to:
www.fire.ca.gov
www.readyforwildfire.org  
 

EVACUATION ORDERS HAVE BEEN ISSUED FOR RESIDENTS SEVERAL SANTA ROSA NEIGHBORHOODS
 
Residents need to heed evacuation orders. Evacuation means that you need to LEAVE IMMEDIATELYAbsolutely NO entry into evacuated areas is allowed while evacuations are still being enforced.

A curfew is imposed for the Mandatory Evacuation Areas, no persons shall be upon the streets or any other public place between 6:45 p.m. and 7:15am. A violation is punishable as a misdemeanor

Public safety cannot provide escorts into the evacuated areas. All of our resources are committed to actively fighting the fire. Please cooperate with first responders. We are relying on you to follow these instructions to ensure your safety and the safety of our first responders. 
 

MANDATORY EVACUATION AREAS

Mandatory Evacuation means that you need to LEAVE IMMEDIATELY!  

  • Annadel Heights area, bordered north by Parktrail Drive and west by Summerfield Road
  • All of Oakmont area east of Melita Road. The Nuns fire has reached the Oakmont area and Oakmont is now surrounded on all three sides by fire. 
  • Cross Creek Road
  • Sky Farm Drive
  • Saint Andrews Drive
  • All residences north Fountaingrove Parkway
  • Montecito Heights
  • The Hopper Avenue Area West of Coffey Lane (Between Dennis Lane and Hopper Avenue to the north and south and Coffey Lane and Barnes Road to the east and west)
  • All residences east of Fulton Road, between River Road and Guerneville Road
  • Kaiser Permanente Hospital
  • Sutter Hospital
  • All residences in Rincon Valley north of Montecito Blvd from Brush Creek Road to eastern city limits at Calistoga Road

For evacuations outside of the city limits please visit, http://sonomacounty.ca.gov/Public-Safety/Santa-Rosa-Fire-Evacuations/

ADVISORY EVACUATION ORDERS

An advisory evacuation indicates that a fire has the potential to threaten an area in the near future. This gives residents time to remove their pets, livestock, large boats, RV's and any other personal effects in an orderly manner. A mandatory evacuation is declared when a fire directly threatens a community and residents are placed in danger.You must leave the area immediately for you and your family's safety. Please be advised that fire is unpredictable and the time frame between an advisory and a mandatory evacuation can change quickly.  See news release here.

  • From Chanate Rd. south to 4th street/Highway 12.
  • Mendocino Ave. at Lomitas Ave. spanning south and east from Franklin Ave. (at Chanate Rd.) east to the city limits including Los Alamos Rd., Melita Rd. and Montana Rd.

View a PDF of the evacuation areas.

Time permitting, turn off your gas and water.  

SANTA ROSA SHELTERS

  • Cook Middle School at 2480 Sebastopol Road, Santa Rosa (MEDICAL SUPPORT AVAILABLE)
  • Elsie Allen High School, 599 Bellevue Avenue, Santa Rosa (MEDICAL SUPPORT AVAILABLE)
  • Analy High School Gym at 6950 Analy Avenue, Sebastopol (MEDICAL SUPPORT AVAILABLE. AT CAPACITY)
  • Finley Community Center at 2060 West College Avenue, Santa Rosa
  • Santa Rosa Veterans Building at 1351 Maple Avenue, Santa Rosa
  • Sonoma County Fairgrounds - Grace and Finley Pavilions in at 1350 Bennett Valley Rd, Santa Rosa (NEAR CAPACITY-ALSO ACCEPTS LARGE ANIMALS)  

OTHER KNOWN SHELTERS

  • Cloverdale Citrus Fair at 1 Citrus Fair Drive, Cloverdale (ALSO ACCEPTS LARGE ANIMALS)
  • Healdsburg Community Center at 1557 Healdsburg Avenue, Healdsburg
  • Monte Rio School at 20700 Foothill Drive, Monte Rio
  • Casa Grande High School at 3333 Casa Grande Road, Petaluma
  • Cavanaugh Youth Center at 426 8th Street, Petaluma
  • Church of Christ at 370 Sonoma Mountain Parkway, Petaluma
  • First Presbyterian Center at 939 B Street, Petaluma 
  • New Life Church at 1310 Clegg Street, Petaluma 
  • Petaluma Church of Christ at 370 Sonoma Mountain Parkway, Petaluma 
  • Petaluma Community Center at 320 North McDowell Blvd, Petaluma 
  • Petaluma New Life Church at 1310 Clegg Street, Petaluma 
  • Petaluma Veteran's Memorial Building at 1094 Petaluma Blvd South, Petaluma 
  • Sonoma Marin Fairgrounds at 175 Fairgrounds Drive, Petaluma (ALSO ACCEPTS LARGE ANIMALS) 
  • Burton Recreation Center at 5401 Snyder Lane, Rohnert Park 
  • Sally Tomatoes at 1100 Valley House Drive, Rohnert Park 
  • St. Eugene's Cathedral School/Gym at 300 Farmers Lane, Santa Rosa 
  • The Bridge Church at 301 Fulton, Santa Rosa 
  • Hessel Church at 5060 Hessel Avenue, Sebastopol 
  • St. Stephen's Episcopal Church at 500 Robinson Rd, Sebastopol 
  • Sonoma Valley High School at 20000 Broadway, Sonoma 
  • Windsor High School at 8695 Windsor Road, Windsor

VOLUNTEERS NEEDED

RED CROSS
Red Cross is in need of volunteers to immediately assist with check-in, supply distribution and other activities as needed

If you are willing and able to volunteer sign up at: http://tinyurl.com/RedCrossVolOctober2017  

VOLUNTEER CENTER OF SONOMA COUNTY
If you would like to volunteer your time/expertise or donate supplies to help those affected by the fires please email the Volunteer Center: info@volunteernow.org or call: 707-573-3399. You'll be contacted by the County of Sonoma. Website: www.volunteernow.org.
 

REDWOOD EMPIRE FOOD BANK

If you would like to volunteer with the food bank, visit: www.refb.org 3990 Brickway Blvd, Santa Rosa, CA 95403 or call REFB Volunteer Services Coordinator Helen Myers at 707-523-7900, ext. 143.
  
 

DONATIONS

  • Salvation Army - 95 Stony Circle, Unit D, Santa Rosa, CA 95401
  • Redwood Empire Food Bank - www.refb.org 3990 Brickway Blvd, Santa Rosa, CA 95403 (Ready to eat non-perishable food)
  • Veteran's Association - 1351 Maple Avenue, Santa Rosa, CA 95404, between 8:00am - 3:00pm  (clothes and essentials)

Monetary donations for fire victims are being accepted at: www.unitedwaywinecountry.org  
 

MISSING PEOPLE
 

SCHOOL CLOSURES
 

  • All Santa Rosa City Schools will be closed until October 16, 2017
  • Santa Rosa Junior College will be closed until October 16, 2017
  • Sonoma State University closed until October 16, 2017 

WATER AND SEWER
 

Water & Sewer service in Santa Rosa has not been affected, with the exception of two isolated areas in Oakmont and Fountaingrove where boil water notices have been issued.

Boil water notices have been issued for residents who live:
 

  • East of Mendocino Avenue, North of Chanate Road, West of Fountain Grove Parkway, and South of Mark West Springs Road
  • All residents who access their home off of Fountaingrove Parkway along Rincon Ridge Drive, Sedgemoore Drive, Hansford Court, and Parker Hill Road.
  • On White Oak Drive south of Madelyne Court, Madelyne Place, Oak Mesa Drive south of Starry Knoll Court, and Shooting Star Place.

*See detailed boil water notice and map below.

If you are under a boil water notice you must bring all water to a boil before consuming.

An alternative method of disinfection for residents that are not able to boil their water is to use fresh, unscented, liquid household bleach. To do so, add 8 drops (or 1/8 teaspoon) of bleach per gallon of clear water or 16 drops (or ¼ teaspoon) per gallon of cloudy water, mix thoroughly, and allow it to stand for 30 minutes before using. A chlorine-like taste and odor will result from this disinfection procedure and is an indication that adequate disinfection has taken place.

For water quality questions call 707.543.4511.

Boil Water NoticesFountaingrove

1.   Boil Water News Release Update 10102017 5pm FG

2.   Boil Water Notice Update 10102017 5pm FG

3.   Boil Water Map Update1 10102017 5pm FG

White Oak (Oakmont)

1.   Boil Water Map 10112017 White Oak

2.   Boil Water News Release 10112017 5AM White Oak

3.   Boil Water Notice 10112017 5AM White Oak

POWER AND GAS

Pacific Gas & Electric (PG&E) estimates more than 160 outages impacting more than 50,000 customers in Sonoma County. PG&E is coordinating closely with CalFire Incident Command, Sonoma County Emergency Operations Centers, and local elected officials to restore power as quickly as possible to areas cleared by CalFire for entry. It will likely take several days to restore power completely to all customers.

To view power outage areas, PG&E’s online outage map.
 

Restoration of Power and Gas by PG&E

PG&E is restoring gas in Santa Rosa today (10/11) and access to meters is critical in the gas restoration efforts. If your gas meter is behind a locked gate and you cannot be home to let a gas professional in, please call PG&E to let us know at 1-800-743-5000.  PG&E is currently assessing the extent of damage as first responders grant permission to safely access areas. Assessing the following: 

  • Access and safety of the area
  • Damage to gas facilities 

In order to restore gas service, gas crews must conduct a thorough assessment of damaged infrastructure and on-site inspections at each customer home and business. We want to stress the importance of how critical access to meters is to the gas restoration process. If your gas meter is behind a locked gate and you cannot let a gas professional in, please call PG&E at 1-800-743-5000.

GARBAGE SERVICE

Monday (10/9/2017) was a holiday and the landfill and transfer stations were closed.  Services this week are under holiday schedule (customers are served one day later than their normal collection day).  Next week refuse and recycling services will return to normal schedule.  

Collection is being done everywhere with the exception of evacuation areas. Service in other areas of the City is subject to changing circumstances (re: the fire and official mandates).  Due to road closures collection times may vary greatly as the result of interference with normal traffic circulation. Northbay Corporation (Ratto Group) are ready to launch an aggressive debris box clean-up effort.  Crews and equipment are standing by for this purpose.  
 
 

FAQs
 

1.   What fires are affecting the City of Santa Rosa?

2.   Is it safe to return to my home?

3.   What is the difference between an advisory evacuation and a mandatory evacuation?

4.   How can I find out if my house burned down?

5.   How can I find out about the welfare of a family member?

6.   Where can I find information about road closures?

7.   When should I call 9-1-1?

8.   Is my water safe to drink?

9.   How can I report fire location information/condition?

10.                 How can I get assistance evacuating if I am immobile and/or don't have a car?

1.   What about my animals?

2.   How do I get my mail if I have been evacuated?

3.   How can I receive my mail if my house burned down?

4.   What help is available for financial assistance?

5.   What information is available by calling 211?

6.   Where can I get my medication?

7.   Are there updates about Sonoma County inmates / is the jail being evacuated?

8.   Where do I find out information about power/gas outages in my area?

9.   Where can I get assistance with passports and Consular IDs if I am a Mexican national?

10.                 Where can I find information about air quality?

View All

IS IT A RUMOR?

Rumor: Residents can return to evacuated areas with their ID.
Answer: No. Some radio stations have reported that people may return to their homes in evacuated areas to retrieve things. ALL evacuated areas are to remain evacuated. Law enforcement have secured the area and will not be allowing people into the evacuated areas for your safety.

Rumor: Is the fairgrounds shelter being evacuated?
Answer: No.The fairgrounds is still sheltering people and is not being evacuated.

Rumor: Is the evacuation center at Cook Middle School being evacuated?

Answer: No. There are still plenty of cots, food and water available for those in need.
  

Rumor: Is the area behind Oliver's Market on Stony Point being evacuated?

Answer: No. There are no evacuation orders for this area.
 

Rumor: May I return to Oakmont?

Answer: No. All mandatory evacuation areas are still active and too dangerous for residents to return.

Rumor: Is Santa Rosa City Bus operating at full capacity?
Answer: No.CityBus is operating on a Saturday schedule through the end of the week, with service free of charge
 

Rumor: Will plain-clothed officers be evacuating residents? 

Answer: No. Law enforcement offers with any agency will be in full uniform.

CITY BUS DETOURS

The following detours will continue until further notice:

Route 1: Outbound from Transit Mall, the bus will turn left on Steele Lane to get to Coddingtown Mall, with no service to Bicentennial. The bus will return the same way.

Route 10: Bus will turn around at Coffey and Bluebell and return to Coddingtown (no northern loop service).

Route 8: buses cannot serve all of Bennett Valley due to evacuation. Buses will travel south on Summerfield, turn right onto Hoen Avenue, right onto Yulupa Avenue to return inbound.

Because CityBus is operating on a Saturday service schedule, the following routes are not operating:

  • Route 2 (only 2B is operating)
  • Route 4B (only 4 is operating)
  • Route 7
  • Route 19

As conditions allow, additional services will resume operation.

UPDATED: Friday, October 13, 2017, 8:55AM

Friday Morning Update (Revised) (10/13/2017)


CONTACT INFORMATION

Santa Rosa Fire Info Line: 707-543-4511

For TDD, call 707-543-4536; or you may use the 711 Relay Service

For life-threatening emergencies dial 9-1-1

Follow us for updates:
City of Santa Rosa Facebook
County of Sonoma Facebook

 

For fire size and containment updates go to:
www.fire.ca.gov
www.readyforwildfire.org  
 

EVACUATION ORDERS HAVE BEEN ISSUED FOR RESIDENTS SEVERAL SANTA ROSA NEIGHBORHOODS
 

Residents need to heed evacuation orders. Evacuation means that you need to LEAVE IMMEDIATELYAbsolutely NO entry into evacuated areas is allowed while evacuations are still being enforced.

A curfew is imposed for the Mandatory Evacuation Areas, no persons shall be upon the streets or any other public place between 6:45 p.m. and 7:15am. A violation is punishable as a misdemeanor

Public safety cannot provide escorts into the evacuated areas. All of our resources are committed to actively fighting the fire. Please cooperate with first responders. We are relying on you to follow these instructions to ensure your safety and the safety of our first responders. 

 MANDATORY EVACUATION AREAS

    Mandatory Evacuation means that you need to LEAVE IMMEDIATELY!  

    • Annadel Heights area, bordered north by Parktrail Drive and west by Summerfield Road
    • All of Oakmont area east of Melita Road. The Nuns fire has reached the Oakmont area and Oakmont is now surrounded on all three sides by fire. 
    • Cross Creek Road
    • Sky Farm Drive
    • Saint Andrews Drive
    • All residences north Fountaingrove Parkway
    • Montecito Heights
    • The Hopper Avenue Area West of Coffey Lane (Between Dennis Lane and Hopper Avenue to the north and south and Coffey Lane and Barnes Road to the east and west)
    • All residences east of Fulton Road, between River Road and Guerneville Road
    • Kaiser Permanente Hospital
    • Sutter Hospital
    • All residences in Rincon Valley north of Montecito Blvd from Brush Creek Road to eastern city limits at Calistoga Road

    For evacuations outside of the city limits please visit, http://sonomacounty.ca.gov/Public-Safety/Santa-Rosa-Fire-Evacuations/

    ADVISORY EVACUATION ORDERS

    An advisory evacuation indicates that a fire has the potential to threaten an area in the near future. This gives residents time to remove their pets, livestock, large boats, RV's and any other personal effects in an orderly manner. A mandatory evacuation is declared when a fire directly threatens a community and residents are placed in danger.You must leave the area immediately for you and your family's safety. Please be advised that fire is unpredictable and the time frame between an advisory and a mandatory evacuation can change quickly.  See news release here.

    • From Chanate Rd. south to 4th street/Highway 12.
    • Mendocino Ave. at Lomitas Ave. spanning south and east from Franklin Ave. (at Chanate Rd.) east to the city limits including Los Alamos Rd., Melita Rd. and Montana Rd.

    View a PDF of the evacuation areas.

    Time permitting, turn off your gas and water.  

    SANTA ROSA SHELTERS 

    • Cook Middle School at 2480 Sebastopol Road, Santa Rosa (MEDICAL SUPPORT AVAILABLE)
    • Elsie Allen High School, 599 Bellevue Avenue, Santa Rosa (MEDICAL SUPPORT AVAILABLE)
    • Analy High School Gym at 6950 Analy Avenue, Sebastopol (MEDICAL SUPPORT AVAILABLE. AT CAPACITY)
    • Finley Community Center at 2060 West College Avenue, Santa Rosa
    • Santa Rosa Veterans Building at 1351 Maple Avenue, Santa Rosa
    • Sonoma County Fairgrounds - Grace and Finley Pavilions in at 1350 Bennett Valley Rd, Santa Rosa (NEAR CAPACITY-ALSO ACCEPTS LARGE ANIMALS)  

    OTHER KNOWN SHELTERS 

    • Cloverdale Citrus Fair at 1 Citrus Fair Drive, Cloverdale (ALSO ACCEPTS LARGE ANIMALS)
    • Healdsburg Community Center at 1557 Healdsburg Avenue, Healdsburg
    • Monte Rio School at 20700 Foothill Drive, Monte Rio
    • Casa Grande High School at 3333 Casa Grande Road, Petaluma
    • Cavanaugh Youth Center at 426 8th Street, Petaluma
    • Church of Christ at 370 Sonoma Mountain Parkway, Petaluma
    • First Presbyterian Center at 939 B Street, Petaluma 
    • New Life Church at 1310 Clegg Street, Petaluma 
    • Petaluma Church of Christ at 370 Sonoma Mountain Parkway, Petaluma 
    • Petaluma Community Center at 320 North McDowell Blvd, Petaluma 
    • Petaluma New Life Church at 1310 Clegg Street, Petaluma 
    • Petaluma Veteran's Memorial Building at 1094 Petaluma Blvd South, Petaluma 
    • Sonoma Marin Fairgrounds at 175 Fairgrounds Drive, Petaluma (ALSO ACCEPTS LARGE ANIMALS) 
    • Burton Recreation Center at 5401 Snyder Lane, Rohnert Park 
    • Sally Tomatoes at 1100 Valley House Drive, Rohnert Park 
    • St. Eugene's Cathedral School/Gym at 300 Farmers Lane, Santa Rosa 
    • The Bridge Church at 301 Fulton, Santa Rosa 
    • Hessel Church at 5060 Hessel Avenue, Sebastopol 
    • St. Stephen's Episcopal Church at 500 Robinson Rd, Sebastopol 
    • Sonoma Valley High School at 20000 Broadway, Sonoma 
    • Windsor High School at 8695 Windsor Road, Windsor

    FIND A SHELTER IN YOUR AREA

    Service Description: This web service displays data from the FEMA National Shelter System database. The FEMA NSS database is synchronized every morning with the American Red Cross shelter database. After this daily refresh, FEMA GIS connects every 20 minutes to the FEMA NSS database looking for any shelter updates that occur throughout the day in the the FEMA NSS. 
    Contact email: FEMA-GISMAPS@fema.gov 

    VOLUNTEERS NEEDED

    RED CROSS
    Red Cross is in need of volunteers to immediately assist with check-in, supply distribution and other activities as needed

      

    If you are willing and able to volunteer sign up at: http://tinyurl.com/RedCrossVolOctober2017  

    VOLUNTEER CENTER OF SONOMA COUNTY
    If you would like to volunteer your time/expertise or donate supplies to help those affected by the fires please email the Volunteer Center: info@volunteernow.org or call: 707-573-3399. You'll be contacted by the County of Sonoma. Website: www.volunteernow.org.
     

    REDWOOD EMPIRE FOOD BANK 

    If you would like to volunteer with the food bank, visit: www.refb.org 3990 Brickway Blvd, Santa Rosa, CA 95403 or call REFB Volunteer Services Coordinator Helen Myers at 707-523-7900, ext. 143.
      
     

    DONATIONS

    • Salvation Army - 95 Stony Circle, Unit D, Santa Rosa, CA 95401
    • Redwood Empire Food Bank - www.refb.org 3990 Brickway Blvd, Santa Rosa, CA 95403 (Ready to eat non-perishable food)
    • Veteran's Association - 1351 Maple Avenue, Santa Rosa, CA 95404, between 8:00am - 3:00pm  (clothes and essentials)

     

    Monetary donations for fire victims are being accepted at: www.unitedwaywinecountry.org  
     

    MISSING PEOPLE

    SCHOOL CLOSURES
     

    • All Santa Rosa City Schools will be closed until October 16, 2017
    • Santa Rosa Junior College will be closed until October 16, 2017
    • Sonoma State University closed until October 16, 2017 

       

    WATER AND SEWER

    Water & Sewer service in Santa Rosa has not been affected, with the exception of two isolated areas in Oakmont and Fountaingrove where boil water notices have been issued.

    Boil water notices have been issued for residents who live:

    • East of Mendocino Avenue, North of Chanate Road, West of Fountain Grove Parkway, and South of Mark West Springs Road

    • All residents who access their home off of Fountaingrove Parkway along Rincon Ridge Drive, Sedgemoore Drive, Hansford Court, and Parker Hill Road.

    • On White Oak Drive south of Madelyne Court, Madelyne Place, Oak Mesa Drive south of Starry Knoll Court, and Shooting Star Place.

    *See detailed boil water notice and map below.

     

    If you are under a boil water notice you must bring all water to a boil before consuming.

     

    An alternative method of disinfection for residents that are not able to boil their water is to use fresh, unscented, liquid household bleach. To do so, add 8 drops (or 1/8 teaspoon) of bleach per gallon of clear water or 16 drops (or ¼ teaspoon) per gallon of cloudy water, mix thoroughly, and allow it to stand for 30 minutes before using. A chlorine-like taste and odor will result from this disinfection procedure and is an indication that adequate disinfection has taken place.

    For water quality questions call 707.543.4511.

    Boil Water NoticesFountaingrove

    1. Boil Water News Release Update 10102017 5pm FG
    2. Boil Water Notice Update 10102017 5pm FG
    3. Boil Water Map Update1 10102017 5pm FG

    White Oak (Oakmont)

    1. Boil Water Map 10112017 White Oak
    2. Boil Water News Release 10112017 5AM White Oak
    3. Boil Water Notice 10112017 5AM White Oak

    POWER AND GAS

    Pacific Gas & Electric (PG&E) estimates more than 160 outages impacting more than 50,000 customers in Sonoma County. PG&E is coordinating closely with CalFire Incident Command, Sonoma County Emergency Operations Centers, and local elected officials to restore power as quickly as possible to areas cleared by CalFire for entry. It will likely take several days to restore power completely to all customers.

    To view power outage areas, PG&E’s online outage map.
     

    Restoration of Power and Gas by PG&E

      PG&E is restoring gas in Santa Rosa today (10/11) and access to meters is critical in the gas restoration efforts. If your gas meter is behind a locked gate and you cannot be home to let a gas professional in, please call PG&E to let us know at 1-800-743-5000.  PG&E is currently assessing the extent of damage as first responders grant permission to safely access areas. Assessing the following: 

    • Access and safety of the area
    • Damage to gas facilities 

     In order to restore gas service, gas crews must conduct a thorough assessment of damaged infrastructure and on-site inspections at each customer home and business. We want to stress the importance of how critical access to meters is to the gas restoration process. If your gas meter is behind a locked gate and you cannot let a gas professional in, please call PG&E at 1-800-743-5000.

    GARBAGE SERVICE

    Monday (10/9/2017) was a holiday and the landfill and transfer stations were closed.  Services this week are under holiday schedule (customers are served one day later than their normal collection day).  Next week refuse and recycling services will return to normal schedule.  

    Collection is being done everywhere with the exception of evacuation areas. Service in other areas of the City is subject to changing circumstances (re: the fire and official mandates).  Due to road closures collection times may vary greatly as the result of interference with normal traffic circulation. Northbay Corporation (Ratto Group) are ready to launch an aggressive debris box clean-up effort.  Crews and equipment are standing by for this purpose.  
     

    FAQs

    1. What fires are affecting the City of Santa Rosa?
    2. Is it safe to return to my home?
    3. What is the difference between an advisory evacuation and a mandatory evacuation?
    4. How can I find out if my house burned down?
    5. How can I find out about the welfare of a family member?
    6. Where can I find information about road closures?
    7. When should I call 9-1-1?
    8. Is my water safe to drink?
    9. How can I report fire location information/condition?
    10. How can I get assistance evacuating if I am immobile and/or don't have a car?
    1. What about my animals?
    2. How do I get my mail if I have been evacuated?
    3. How can I receive my mail if my house burned down?
    4. What help is available for financial assistance?
    5. What information is available by calling 211?
    6. Where can I get my medication?
    7. Are there updates about Sonoma County inmates / is the jail being evacuated?
    8. Where do I find out information about power/gas outages in my area?
    9. Where can I get assistance with passports and Consular IDs if I am a Mexican national?
    10. Where can I find information about air quality?

    View All 

    ​IS IT A RUMOR?
    Rumor: Residents can return to evacuated areas with their ID.
    Answer: No. Some radio stations have reported that people may return to their homes in evacuated areas to retrieve things. ALL evacuated areas are to remain evacuated. Law enforcement have secured the area and will not be allowing people into the evacuated areas for your safety.

    Rumor: Is the fairgrounds shelter being evacuated?
    Answer: No.The fairgrounds is still sheltering people and is not being evacuated.

    Rumor: Is the evacuation center at Cook Middle School being evacuated?

    Answer: No. There are still plenty of cots, food and water available for those in need.
     

     

    Rumor: Is the area behind Oliver's Market on Stony Point being evacuated?

    Answer: No. There are no evacuation orders for this area.
     

     

    Rumor: May I return to Oakmont?

    Answer: No. All mandatory evacuation areas are still active and too dangerous for residents to return.

    Rumor: Is Santa Rosa City Bus operating at full capacity?
    Answer: No.CityBus is operating on a Saturday schedule through the end of the week, with service free of charge
     

    Rumor: Will plain-clothed officers be evacuating residents? 

    Answer: No. Law enforcement offers with any agency will be in full uniform.

    CITY BUS DETOURS

    The following detours will continue until further notice:

    Route 1: Outbound from Transit Mall, the bus will turn left on Steele Lane to get to Coddingtown Mall, with no service to Bicentennial. The bus will return the same way.

    Route 10: Bus will turn around at Coffey and Bluebell and return to Coddingtown (no northern loop service).

    Route 8: buses cannot serve all of Bennett Valley due to evacuation. Buses will travel south on Summerfield, turn right onto Hoen Avenue, right onto Yulupa Avenue to return inbound.

    Because CityBus is operating on a Saturday service schedule, the following routes are not operating:

     

    • Route 2 (only 2B is operating)
    • Route 4B (only 4 is operating)
    • Route 7
    • Route 19

    As conditions allow, additional services will resume operation.