Sonoma County Fire: Community Information 10/17/17

Oct 17, 2017


Sonoma County Fire - Community Information

Published:  October 17, 2017 at 6:25 AM

Current Evacuations

  • The status of mandatory and advisory evacuation areas in Sonoma County is being updated regularly. To check the status of your address, use the up-to-date:
  • Emergency responders are performing safety assessments of burned areas to determine when evacuation orders will be lifted. The Sheriff has ordered all residents to remain out of mandatory emergency evacuation areas.
  • Looting and other crime will not be tolerated. Law enforcement will maintain a heavy presence in evacuated areas to assist people and protect property. Looters will be arrested. If you see looting in progress, please call 9-1-1


Shelters are open throughout Sonoma County. An updated list can be found at

While many shelters are open, we encourage residents to use the following evacuation centers with enhanced services, such as acute medical services, cots, blankets, sheets, towels, and other resources for evacuees:

We are encouraging evacuees in need of sheltering to go to these evacuation centers first. Mental Health services are available at all shelters.

Shelters are not checking immigration status, however they may ask for identification. The purpose of this is to locate missing persons. Evacuees do not have to provide identification.

Returning To Evacuated Areas

  • We are coordinating with Cal Fire to determine when it is safe to return home. While evacuation orders are in effect, areas are unsafe. Do not enter closed roads or attempt to return to your home before orders are lifted. Doing so may result in injury and require resources be pulled away from responding.
  • As evacuation orders are lifted , information will be posted for City or Santa Rosa residents and at
  • Once you receive clearance to return home, it is essential to follow health and safety precautions. Please see a list of precautions and follow them explicitly.

Fire Updates

Missing People

  • Register you’re safe or find people who have registered as safe on the American Red Cross site:
  • Call (707) 565-3856 to report a missing person. If you make a report and then locate them, please call the hotline again to report the person found.

Power/Gas Outage Information

  • PG&E is working to both restore power and gas where safe to do so and to de-activate power from some areas to assist with firefighting efforts. To see areas without power, visit
  • If your gas meter is behind a locked gate and you’re not home, inform PG&E at (800) 743-5000.


  • Many healthcare agencies, including pharmacies, are operational in our county. In addition, during this emergency, pharmacies are authorized to refill prescriptions without renewed contact with your physician. In addition, for new health needs, we encourage people to contact their primary care provider.
  • Available pharmacies can be found here:

Air Quality

  • Air quality will be variable while there are active fires in the region and shifting winds. Children, the elderly and those with respiratory conditions such as asthma, lung disease and heart disease are most impacted.
  • To decrease your exposure to wildfire smoke and to limit harmful effects from smoke follow these healthy habits:
    • Limit your time outside and stay indoors as much as possible.
    • If possible, seek shelter in buildings with filtered air OR move to areas outside the region less impacted by wildfire smoke until smoke levels subside.
    • Keep your windows and doors closed unless it’s extremely hot outside. If you don’t have an air conditioner, staying inside with the windows closed may be dangerous in extremely hot weather. In these cases, seek alternative shelter.
    • Run your home or car air conditioner on recycle or recirculate. Keep the fresh air intake closed and the filter clean to prevent bringing additional smoke inside.

Damage Assessments

  • Damage assessment teams are accounting for the number and types of damaged and destroyed structures. Residents who have lost their homes or businesses will receive information in the coming days.
  • For City of Santa Rosa residents, an online tool is available to view fire damage in your neighborhood. Visit to access this tool.

Local Assistance Center (LAC)

  • The County of Sonoma and the City of Santa Rosa have opened a Local Assistance Center (LAC) in partnership with FEMA and the California Office of Emergency Services (CalEOS). The LAC will be open daily for at least two weeks and likely longer at Press Democrat building in downtown Santa Rosa, 427 Mendocino Ave. between Ross and 5th Streets. The center opens each day at 9 am with the last entry taken at 6 pm.
  • The LAC is a one-stop shop with critical services for residents who have been impacted by the fires. Some of the services and information available include:  FEMA Disaster Recovery Center, Department of Motor Vehicles, American Red Cross, Small Business Administration, HOPE Animal Assistance Crisis Response, County Assessor and Tax Collector, Child Support Services, Housing Assistance, Fire and Emergency Services, Health and Human Services, Building Permitting Agencies, Transportation & Public Works, and Veteran’s Affairs.
  • Parking is free off of B St. in the city lot. The LAC is also accessible by Sonoma County Transit and City Bus via route 1.  The LAC is just three blocks from the Downtown Transit Mall. The site is wheelchair accessible. Spanish translators and a children’s play area will be available.  

Transportation And Roads

  • Please stay off the roads unless necessary, to allow access for public safety. If you need to drive, please proceed with caution. If you experience signal light outages, please proceed as a four-way stop.
  • Sonoma County Transit has restored limited services and will offer free rides until further notice. Visit for updates.
  • Santa Rosa CityBus will operate on a Saturday Schedule, with the exception of a regular Sunday schedule. Service will continue to be offered free of charge through Sunday, October 22. For additional information and updates visit:
  • Sonoma County Department of Transportation and Public Works Road Conditions website:
  • California Highway Patrol website:


  • A number of local animal shelters are accepting small pets. Large animals can be taken to Santa Rosa Fairgrounds, Sonoma-Marin Fairgrounds, and the Cloverdale Citrus Fair. If you need sheltering or supplies for your large animals, call Sonoma County Animal Services at (707) 565-7100.
  • Animal Services’ Facebook page is a resource for community members who have reported lost and found

Water Supply

  • With the exception of the specific notices below, it is safe to drink and use tap water.
  • Boil Water notices were issued:
    • City of Santa Rosa, Fountain Grove neighborhood
    • City of Santa Rosa, White Oak neighborhood in Oakmont
    • Lawndale Mutual Water Company, Kenwood
    • Sobre Vista Water Company, Sonoma
  • Do Not Drink Water notices were issued:
    • California American Water, Larkfield
    • Kenwood Village Water Company, Kenwood


  • If you have been unable to work due to the fires, Sonoma County Job Link can answer questions about unemployment

Volunteer and Donate

  • If you would like to volunteer with fire relief efforts, please contact the Sonoma County Volunteer Center at (707) 573-3399.
  • If you wish to make donations of food, the Redwood Empire Food Bank is accepting ready-to-eat, non-perishable foods for evacuation centers. These foods should be easy to open and easy to eat - many shelters do not have kitchens for heating and preparing food. Please do not bring glass containers. Deliver donated food to 3990 Brickway Blvd. between the hours 8am-8pm. They also need volunteers to help with food and are accepting financial donations as well. Sign up online at
  • For financial donations, the Redwood Credit Union has established a North Bay Relief Fund – 100 percent of donations go to fire victims. Go to donate.

Mail Service

  • United Postal Service (UPS) is providing mail pick up for those displaced by evacuations and wildfires.
  • If you are unable to retrieve your mail, you may request a Temporary Mail Hold or an Address Change. Please contact UPS at

Assistance for Mexican Nationals

  • Contact the Mexican Consulate in San Francisco for help with passports and consular IDs at (415) 699-1885 or Support with food, clothing and temporary housing is also available.
  • Fire evacuation centers are safe places for all people displaced by fire. You will be asked to sign in for shelter management purposes, but you will not be asked to show documentation.
  • Nationals of country’s other than Mexico, please contact your country’s consulate.

School Closures

  • All Santa Rosa city schools and Santa Rosa Junior College are closed through October 20.
  • Some Sonoma County schools will open this week, while others will remain closed. The Sonoma County Office of Education will keep their webpage updated throughout the week.

Where to get InformationCounty of Sonoma

City of Santa Rosa

Other Important Numbers