UPDATE FROM PG&E 11:56 AM October 11, 2017

Oct 11, 2017

Gas restoration will be underway today for customers in Windsor and will begin tomorrow in Santa Rosa.  Today (Wednesday), 250 gas service representatives (GSRs) will be in the field working on restoration; they will be joined by another 100 GSRs part of mutual aid from Southern California Gas and San Diego Gas and Electric.

We currently are assessing the following as first responders grant permission to safely access areas:

o Access and safety of the area

o Damage to our gas facilities

In order to restore gas service, gas crews must conduct a thorough assessment of damaged infrastructure and on-site inspections at each customer home and business. We want to stress the importance of how critical access to meters is to the gas restoration process. If your meter is behind a locked gate and you cannot be home to let a gas professional in, please call PG&E at 1-800-743-5000.

Service cannot be restored and relights conducted until our crews gain access to customers’ meters, including those behind gates and in locked cabinets.

·         First, our crews must shut off gas at customers’ meters to test the line.

·         Once testing is complete, crews will return to turn gas service back on at the meters.

·         Finally, they need access to customers’ homes to relight pilot lights. PG&E recommends that customers allow our crews to relight pilots rather than attempt it themselves.

If contact is not made during our initial door-to-door effort to access meters and relight pilot lights, we will leave a contact card asking customers to call us. Customers returning to their homes who wish to have service restored should call PG&E’s customer service line at 1-800-743-5000.

PG&E employees always carry their identification and are always willing to show it to you. Customers should ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home.

If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify PG&E’s presence in the community.

Sign up for PG&E’s outage alerts, which provide customer updates via phone calls, texts or emails. Go to your My Energy account or visit pge.com/outages for more information.

Natural Gas

o If you smell or hear gas escaping inside your home or business,

o Get everyone outside to a safe location away from the building and upwind where you can no longer smell natural gas. Once outside, use your phone to call 911 and PG&E at 1-800-743-5000.

o Do not use electrical switches, appliances or telephones, because sparks can ignite gas

Now let’s talk about electricity:

Overnight we completed safety patrols of our electric facilities.  After completing that work we received CalFire's authorization to bring power back to approximately 20k customers. That leaves the number of customers in Sonoma County still impacted to 39,400.  Most of those are in Santa Rosa (32,055), Glen Ellen (2211), Kenwood (1000), Sonoma (3,575).

This effort further reduced total wildfire related outages from 72k to 53k. We'll continue working with CalFire to safely bring back power where we're able, helping our communities get back on their feet.

This is after being permitted to begin assessing damage Tuesday to the electric and gas system in the areas affected by Sunday’s overnight wildfires, which continue to burn in several locations throughout the North Bay.

In the coming days, we plan to deploy approximately 200 PG&E crews, which is nearly 800 crew members from across our service area to support the response. Additionally, mutual aid gas crews from Southern California are joining our efforts.

Treat all downed power lines as if they are energized and extremely dangerous. Keep yourself and others away from them. Call 911, and then notify PG&E at 1-800-743-5000.