Santa Rosa Fire Emergency Information - Updated 10/19/17 7:08 pm

Oct 21, 2017


Updated Thursday October 19, 2017 7:08 pm  

Latest Fire Updates 


The City of Santa Rosa begins controlled re-entry for Fountaingrove residents to return and visit their property on Saturday, October 21. Check-in for controlled entry is from 10:00 a.m. – 5:00 p.m. Residents may stay at their property until 7 p.m.

Based on public feedback, the controlled access re-entry period for both areas is extended at least through Sunday, October 29, 2017. More details will be provided in the coming days.


  • There will be controlled points of entry to neighborhoods staffed by law enforcement who will verify entry passes and addresses. This controlled entry is designed to allow only residents into their neighborhood, so they have protected time to assess and grieve. VIEW NEWS RELEASE



    Property owners whose homes have been damaged need to sign a Right of Entry form to allow hazard assessment personnel access to their property. Right of Entry forms can be found on the Sonoma County Website here. If your home was not damaged you do not need to sign this form.
  •  Residents and business owners of affected areas must remain evacuated. Once approval for re-entry is authorized property owners should Upon approval to re-enter your property, please use  caution and proper protective equipment when handling any ash or hazardous materials from their property. Improper handling and disposal can be harmful to property owners, children and the general public. Small scale sifting through ashes to locate any remaining personal items will not impact residents' ability to get financial assistance. However, unauthorized large scale removal of debris and ash should be coordinated with government officials prior to removal.


  • EVACUATION ORDERS LIFTED:  The following mandatory evacuations have been lifted: The Rincon Valley, Sky Hawk, Los Guilicos complex at Pythian Road and Los Alamos area of Santa Rosa. This includes all evacuated areas north of Highway 12, east of Calistoga Road to Melita Road outside the fire perimeter. Calistoga Road at Harville Road remains closed. An online, up-to-date evacuation map for Sonoma County is now available. CalFire has also lifted evacuation orders for Annadel HeightsOakmont and a Mendocino Ave Medical Complex. Please use caution when driving. Go to and enter your address for live results.
  • EVACUATION UPDATES: Updates on evacuation orders can be viewed in the Santa Rosa Nixle thread online. Sign up for Nixle alerts by texting your ZIP CODE to 888777 or sign up online.

 ​Evacuation Orders

A mandatory evacuation order means that you need to LEAVE IMMEDIATELY. Absolutely NO entry into evacuated areas is allowed until the evacuation order has been lifted. 

A curfew is imposed for the Mandatory Evacuation Areas. No one may be on streets or any other public place between 6:45 p.m. and 7:15 a.m. A violation is punishable as a misdemeanor. View evacuation map (PDF).


Time permitting, turn off your gas and water. How to turn off your gas (PG&E)Evacuation Map

The evacuation map indicates areas of the City that remain under mandatory evacuation orders.
Yellow = Outside of Mandatory Evacuation Area
Red = Mandatory Evacuation Area (City of Santa Rosa)

Link to County of Sonoma website for evacuations outside of the city limitsReturning to your PropertyWe understand you are anxious to return to your neighborhood, but for your safety and the protection of your home and personal property, entry is not allowed until mandatory evacuation orders have been lifted. We are working to make this happen as soon as it is safe. 

Public safety cannot provide escorts into the evacuated areas. All of our resources are committed to actively fighting the fire. Please cooperate with first responders. We are relying on you to follow these instructions to ensure your safety and the safety of our first responders. 

Notices of lifted mandatory evacuations and allowable re-entry will be sent out via Nixle alerts. Sign up for Nixle alerts by texting your ZIP CODE to 888777 or sign up online Recent Nixle alerts can be viewed 
To prepare for re-entry and returning home:

Local Assistance Center
The Local Assistance Center is a one-stop-shop with critical government services for residents who have been impacted by the fires. Replace lost or destroyed vital documents (ID, financial information, etc.) and get connected with financial support services such as insurance information and apply for FEMA aid. Disaster assistance is available to all members of our community. You will not be asked to show proof of legal citizenship to receive assistance.

Open 9 am. Last entry at 6pm. (7 days a week)
Press Democrat Building
427 Mendocino Ave, Santa Rosa

Parking is free off of B St. in the City lot. The LAC is just three blocks from the Downtown Transit Mall. Starting 10/16/17 CityBus will offer free direct service from the Finley Center, the Fairgrounds/Veterans building, and Elsie Allen High School evacuation centers. Bus schedules will be posted at the shelters.

The site is wheelchair accessible and Spanish translators and a children’s play area will be available.

Speed up the FEMA Process. Register before you go in person to the LAC online at or over the phone at 800.621.FEMA (3362). TTY: 800.462.7585

Have available information ready:

  • Social Security number(s)
  • Address of the damaged home or apartment
  • Description of the damage
  • Information about insurance coverage
  • Telephone number
  • Mailing address
  • Bank account & routing numbers for direct deposits of funds

Status of Property Damage, Utilities and Public Services

  1. Aerial Property Damage Map
  2. School Closures
  3. Water and Sewer
  4. Power and Gas
  5. Garbage Service
  6. Internet and Cell Service
  7. Non-Emergency City Services
  8. Hospitals, Prescriptions & Medication
  9. Air Quality

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Link to full screen map

Missing PersonReport or search for a missing personRed Cross Safe and Well websiteCall 707.565.3856Report yourself as safeRed Cross Safe and Well website"Check in" on Facebook


​Stay Informed and Connect with Us
For life-threatening emergencies dial 9-1-1

24/7 Call Center
Our call center is open 24/7 the number is (707) 543-4511. You can call us anytime and talk with someone directly in English or Spanish. For TDD, call (707) 543-4536; or you may use the 711 Relay Service

Sign up for Emergency Alerts
Nixle is the City's Emergency alert system. Get text alerts by texting your ZIP CODE to 888777 or sign up online.


Sign up for Emergency Alerts via Email at: